Refund policy
We want you to be completely satisfied with your purchase. If you're not, you can return your item within 30 days of receipt, subject to the following conditions:
1. Return Eligibility:
- Items must be returned in "as-new" condition.
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Returns must be initiated within 30 days of receiving your order.
2. How to Initiate a Return:
- Contact us at hello@franklinaud.io to start the return process.
3. Return Shipping:
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The customer is responsible for return shipping costs.
4. Refunds:
- Refunds will be processed within 3 business days of receiving the returned item at our warehouse.
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The refund will be issued to the original payment method.
- The refund amount will be equivalent to order total, less shipping costs.
Please note that items not in "as-new" condition may be subject to a restocking fee or may not be eligible for return.
For any questions about our return policy, please contact hello@franklinaud.io.
